Job Title: Case Manager - Volunteer
Reports To: Director of Chaplains

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

SUMMARY:
The Union Gospel Mission Twin Cities is seeking to change lives with the Gospel within the community. The Chaplain Department Volunteer Case Manager provides support to the Director of Chaplains who oversees spiritual care for all clients at the Mission. In addition, the Chaplain Department Volunteer Case Manager develops friendships, gains trust, and guides at-risk individuals in order to guide them through difficult situations.

DUTIES AND RESPONSIBILITIES:

• As an integral member of the chaplain staff, provides support for the Case Management program including the use of client intake and tracking process software.
• Develops partnerships with Community Service Organizations of St. Paul and surrounding areas and liaise with appropriate community boards, organizations, resources and the Union Gospel Mission and connects these resources to clients.
• When necessary, supports the evening chapel program schedule including adherence to policies and procedures for this area.
• Provides spiritual care to Bethel Hotel room residents including prayer.
• Fosters a co-operative work environment with other Mission programs to ensure that program goals and objectives are achieved.
• Responsible for maintaining client confidentiality in accordance with HIPPA Privacy Regulations.
• Compiles records and prepares monthly reports.
• Performs miscellaneous job-related duties as assigned.

MINIMUM JOB REQUIREMENTS:

• Demonstrated Christian maturity and passion for ministry.
• Active local church membership and ministry involvement with demonstrated people skills (i.e., pastoral care ministry).
• Be willing to participate in on-going educational opportunities and certifications, i.e., CRP certification.
• Must complete a background check with no history of violence or sexual offenses.
• Must case manage at least one client, meeting once per week at a minimum and totaling two hours including documentation of meeting.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to analyze information and to define and solve problems.
• Ability to make administrative and procedural decisions and judgments on case management issues.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to implement program guidelines and offer suggestions for improvement.
• Competent in use of computers and Microsoft Office software applications.
• Ability to be self motivated and demonstrate initiative.
• Able to support UGM’s statement of Christian faith and share that faith and knowledge with staff and clients.

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Work is normally performed in a typical interior/office work environment.
• No or very limited exposure to physical risk.

To apply send resume and cover letter to jobinfo@ugmtc.org or fax to 651-222-7968, Attention Human Resources.